Shipping Policy

At HERA'S JEWELRY, we understand the importance of a reliable and efficient shipping process. We strive to provide our customers with a seamless experience from the moment they place their order to the moment it arrives at their doorstep. 

Order Processing Time: 1-3 business days

Once your order is placed, our dedicated team works diligently to process and prepare it for shipment. We strive to have orders processed and ready for shipping within 1-3 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

Shipping Methods & Shipping Time

We offer various shipping methods to cater to different needs and preferences. Whether you prefer standard shipping or expedited delivery, we have options available to suit your requirements. Our shipping country and methods include:

 

Shipping Country Shipping method Estimated Shipping time Shipping fee
USA Registered AirMail 8~12 business days Free
Express/Expedited Shipping 3~7 business days 14.8$
Canada Registered AirMail 8~12 business days Free
Express/Expedited Shipping 3~7 business days 14.8$
Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Ireland, Italy, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, Bulgaria, Croatia, Hungary, Luxembourg, Serbia, Greece, Latvia, Slovakia, Slovenia, Lithuania, Romania Priority Line 8~12 business days Free
Express/Expedited Shipping 3~7 business days 9.8$
Australia,New Zeeland,Hong Kong SAR, Japan, Malaysia, South Korea, Indonesia, Taiwan, Cambodia, Thailand, Philippines, Vietnam, Macau SAR Registered AirMail 8~12 business days Free
Express/Expedited Shipping 3~7 business days 9.8$
United Arab Emirates, Saudi Arabia, Kuwait Registered AirMail 8~20 business days Free
Express/Expedited Shipping 3~7 business days 14.8$
South Africa, Seychelles, Nigeria, Morocco Registered AirMail 12~20 business days Free
Express/Expedited Shipping 5~10 business days 14.8$

 

Note: we can't ship to these states of America: Alaska/Hawaii/Puerto Rico/Guam/Armed Forces Pacific/Armed Forces Europe/Armed Forces Americas.

Tracking Your Order: https://www.17track.net/en

To keep you informed about the status of your order, we provide tracking information once your package has been shipped. You will receive a shipping email with a tracking number that you can use to track your order's progress online.

About Customs Duty

When you choose Free Shipping (Registered AirMail) as the shipping method at checkout, there is no shipping charge and no customs duty incurred for all the customers from the country which we can ship to include European countries.

While you choose Expedited Shipping(Express) as the shipping method at checkout, duty may be incurred(determined by your country's customs import policy), you are responsible for customs duties incurred at the time of importation.

please note this when you place an order. if you have requirements for the declared value, you can contact us to specify the declared value of the product, or other related issues, you can also contact us first.

Shipping Restrictions:

While we strive to provide shipping services to as many locations as possible, there may be certain restrictions due to customs regulations or other factors. If you encounter any issues during the checkout process regarding shipping to your specific location, please contact our customer support team, and we will do our best to assist you.

Lost or Damaged Packages:

In the rare event that your package is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and ensure that you receive a satisfactory resolution.

Thank you for choosing HERA'S JEWELRY. We are committed to providing you with exceptional products and a seamless shipping experience. If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team.support@herasjewelry.com